PRIVACY POLICY
I. PURPOSE AND SCOPE OF DATA COLLECTION
The data collected on the website includes: full name, email, phone number, and customer address. These are mandatory pieces of information that customers are required to provide when submitting requests for consultation or purchasing products, enabling us to contact and confirm information to ensure customer rights and benefits.
Customers are responsible for maintaining the confidentiality of their personal information and for all activities conducted under the information they provide, including their email accounts.
II. SCOPE OF INFORMATION USAGE
We use the information provided by customers for the following purposes:
- To contact and confirm orders and arrange delivery upon customer request;
- To provide product information when requested by customers;
- To send marketing emails and promotional offers related to our products;
- To send notifications regarding website activities;
- To communicate with and resolve issues with users in special cases;
- Not to use customers’ personal information for any purpose other than confirmation and transaction-related communication;
- To comply with requests from legal authorities, including procuracy, courts, and investigation agencies, in cases related to violations of law by customers.
III. DATA RETENTION PERIOD
Customer personal data will be stored until a request for deletion is received from the customer or website administrator. In all other cases, personal information will be securely stored on our servers.
IV. ENTITIES WITH ACCESS TO PERSONAL DATA
The following parties may have access to personal information:
- Website administration team;
- The customer who owns the personal data;
- Competent Vietnamese legal authorities;
- Partners involved in the transaction process, such as delivery service providers.
V. INFORMATION COLLECTING AND MANAGING ENTITY
LUFINA CAFÉ ONE MEMBER COMPANY LIMITED
Address: 90 Hung Vuong Street, An Dong Ward, Ho Chi Minh City, Vietnam
Email: cs@lufinalakitchen.com
Hotline: 088 907 20 25
VI. METHODS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA
- Customers have the right to review, update, modify, or request the deletion of their personal information by contacting the website administration team.
- Customers have the right to submit complaints regarding data privacy issues to the website administration. Upon receiving such feedback, we will verify the information and, if valid, take appropriate and timely action depending on the severity of the issue.
VII. COMPLAINT HANDLING MECHANISM
If customers discover that their personal information is being used for incorrect purposes or beyond the agreed scope, they may submit a complaint via:
Email: cs@lufinalakitchen.com
Hotline: 088 907 20 25
Customers are required to provide relevant evidence related to the issue.
The website administration commits to responding immediately or within a maximum of 24 working hours from the time the complaint is received.